888 Sport Privacy Policy –
Protecting Your Data in Malaysia

To deliver the best sports betting, Live Casino, slots, and poker experience to our members in Malaysia, 888 Sport needs to collect certain categories of personal information. We only gather what is strictly necessary for each specific purpose and never request information beyond what is needed.

All personal information you provide during the 888 Sport account registration process must be truthful, accurate, and current. You are responsible for keeping your information up to date whenever changes occur. Providing false information may result in account closure and forfeiture of any remaining balance.

888 Sport uses the personal information collected solely for lawful and transparent purposes. We do not use your data for anything unrelated to the provision of our Sports Betting and casino platform services. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and managing your 888 Sport account, including the KYC process and age verification.
• Transaction Processing: Processing deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
• Service Provision: Gives you access to all games and sports betting offered on the 888 Sport platform.
• Communications: Sending transaction notifications, account updates, promotional information (where you have consented), and customer support responses.
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, and platform abuse.
• Legal Compliance: Fulfilling legal obligations and regulatory compliance, including AML (Anti-Money Laundering) requirements.
• Service Improvements: Analyses usage patterns to improve the gaming experience and platform interface.
• Responsible Gambling: Monitoring betting patterns to identify members who may benefit from responsible gambling support.

888 Sport never sells, rents, or transfers your personal information to any third party for their own marketing purposes. However, there are limited circumstances in which we may need to share your information with certain parties, all within the bounds of legitimate purposes:

• Payment Providers: Required transaction information is shared with payment processors such as FPX, Touch 'n Go, GrabPay and other service providers to facilitate smooth transactions.
• Game Providers: Minimum necessary technical data is shared with licensed game software providers to ensure services function correctly.
• Authorities: We may be required to disclose certain information to law enforcement agencies or regulatory authorities when mandated under Malaysian law.
• Audit & Compliance: Independent auditors and compliance bodies bound by strict confidentiality agreements may access certain data for audit purposes.
• IT Support Services: Technical infrastructure providers and cloud service providers used by 888 Sport are all bound by strict confidentiality agreements and security standards.

In all cases of data sharing, 888 Sport ensures that the receiving party has adequate data protection measures in place and uses the information only for the specified purpose. We do not permit any third party to use your personal data for their own purposes.

The security of your personal data is 888 Sport's top priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected against unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and 888 Sport's servers is encrypted using 256-bit SSL technology — the same standard used by Malaysia's leading banks.
• Two-Factor Authentication (2FA): An additional layer of security via 2FA is available for all accounts and is strongly encouraged.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect any suspicious activity in real time.
• Strict Access Controls: Only authorised 888 Sport staff may access members' personal data, and such access is strictly limited to the minimum level necessary.
• Security Training: All 888 Sport staff undergo regular information security training to ensure responsible data handling.
• Security Testing: The 888 Sport platform undergoes regular penetration testing and security audits conducted by independent third parties.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection. In the event of any data security breach involving your information, 888 Sport will notify you in a timely manner in accordance with applicable legal requirements.

888 Sport uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and deliver a more personalised experience.

You can control and manage cookie settings through your browser settings at any time. However, disabling essential cookies may affect the functionality of the 888 Sport platform. By continuing to use our platform, you consent to our use of essential cookies.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you as an 888 Sport member have the following rights regarding your personal information:

To exercise any of the above rights, please contact the 888 Sport Data Protection Officer by email support@888sport-bangla.net. We will process your request within 30 business days.

888 Sport retains your personal information only for as long as necessary to fulfil the original purpose of collection or as required by law. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure to comply with AML/KYC legal obligations.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial legal requirements.
• Communication Logs: Live chat records and support tickets are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data (Logs): Server logs and technical data are retained for 90 days for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw your marketing consent.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with 888 Sport's established data deletion procedures. The deletion process is carried out in a manner that ensures the data cannot be recovered.

The 888 Sport platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. This Privacy Policy applies solely to the 888 Sport platform.

• 888 Sport is not responsible for the privacy practices or content of any third-party websites you access through links on our platform.
• We encourage you to read the Privacy Policy of every third-party website you visit before providing them with any personal information.
• The presence of links to third-party websites does not imply that 888 Sport endorses or recommends those sites or services.

888 Sport strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect any personal information from minors.

• The 888 Sport registration process requires age verification through a valid identity document.
• Should we discover that personal information has been collected from an individual under the age of 18, we will immediately delete that information and close the account in question.
• Parents or guardians who suspect that their child or dependent has registered on our platform are requested to contact the 888 Sport support team immediately for prompt action.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 888 Sport handles your personal information, please contact our Data Protection Officer (DPO):

• Email: support@888sport-bangla.net
• Live Chat: Available 24/7 on the 888 Sport platform
• Response Time: We aim to respond to all enquiries within 3 business days and resolve cases within 30 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (PDPD) Malaysia or the relevant data protection authority in your jurisdiction.